Q. What is BHC returns and refunds policy?
A. We at Buckingham Healthcare we pride ourselves on our attention to quality products and excellent service.

However, should you, for any reason wish to return any goods to us, we will refund the items under our "No Quibble Returns Policy" provided they are unused and returned in their original packaging within 10 days of receipt. (Original packaging includes outer box).

To discuss and arrange return of goods you are required to contact Customer Services at info@buckinghamhealthcare.co.uk or telephone: 023 8168 0170.

Buckingham Healthcare reserve the right to charge for all carriage costs incurred. If you request we arrange collection of the goods, the return carriage, administration and re-stocking charge is £19.50 inclusive of VAT.

We recommend this return method if ramps, chairs, wheelchairs or other high value goods are involved.

If you prefer, you can arrange the return of certain goods yourself. You must ensure you return the goods by a safe method of transport, appropriately packaged to eliminate risk of damage; we suggest using a service that requires a signature on receipt.

The following return address must be displayed on the outer packaging:-
Buckingham Healthcare Limited Returns
Think Worldwide Logistics
Unit 1B, Knowle Lane
Deer Park Industrial Estate
Horton Heath
Eastleigh
Hampshire
SO50 7DZ

Upon receipt and inspection of the goods we will arrange a credit refund for the product cost as appropriate.

Q. How quickly will my order arrive?
A. 48 hour delivery. We aim to deliver all of our stock products within two working days to mainland UK destinations (excluding weekends, bank holidays and the Christmas / New Year period).

We always maintain the highest possible stock levels and aim to offer at least 95% of the products on this site as stock products.

We will reply to all prospective customers by email if, due to local holiday times, or stock availability, an order may be delayed.

We will state the reason for any delay and length of the delay and we will offer the opportunity to cancel an order.