Shipping & ReturnsQ. What is BHC returns and refunds policy?
A. We at Buckingham Healthcare pride ourselves on our attention to quality products and excellent service.
However, should you, for any reason wish to return any goods to us, we will refund the items under our "No Quibble Returns Policy" provided they are unused and returned in their original packaging within 10 days of receipt. (Original packaging includes outer box). (Items of a highly personal nature such as bottom wipers are non-returnable even if unused) If you are in doubt please check with customer services before ordering.
To discuss and arrange return of goods you are required to contact Customer Services at firstname.lastname@example.org or telephone: 01258 839 122. You are required to obtain a Returns Reference Number prior to returning any item. Without this reference number your goods will not be accepted for return.
Buckingham Healthcare reserve the right to charge for all carriage costs incurred during the purchase and distribution process by us even if you choose to return goods using your own courier / carriage company. If you request we arrange collection of the goods, the return carriage, administration and re-stocking charge is £19.50 inclusive of VAT.
We recommend this return method if ramps, chairs, wheelchairs or other high value goods are involved.
If you prefer, you can arrange the return of certain goods yourself. You must ensure you return the goods by a safe method of transport, appropriately packaged to eliminate risk of damage; we suggest using a service that requires a signature on receipt. See above Clause.
The following return address must be displayed on the outer packaging:-
Buckingham Healthcare Ltd
Upon receipt and inspection of the goods we will arrange a credit refund for the product cost as appropriate.
Q. How quickly will my order arrive?
A. 48 hour delivery. We aim to deliver all of our stock products within two working days to mainland UK destinations (excluding weekends, bank holidays and the Christmas / New Year period).
We always maintain the highest possible stock levels and aim to offer at least 95% of the products on this site as stock products.
We will reply to all prospective customers by email if, due to local holiday times, or stock availability, an order may be delayed.
We will state the reason for any delay and length of the delay and we will offer the opportunity to cancel an order.