VAT Relief

If you suffer from a chronic disability or are a registered charity, it is possible to easily reclaim the VAT paid on most of our products.

Brief VAT Relief Guide

Most products from are available without VAT for those entitled to exemption.
These items are clearly marked as such near the bottom of the page for each relevant product.

How to buy at zero rate VAT

This is an easy process.
  • Step 1 - Download this form now: VAT Exemption Claim Form
  • Step 2 - Make your order on our website (VAT is charged at this stage)
  • Step 3 - Make a note of the order number that will be on your confirmation email
  • Step 4 - Fill out the form and post or email it back to the address on the form
  • Step 5 - You will be refunded all of the VAT that has been paid on the relevant items.

More Details:

VAT relief for the disabled or chronically ill

If you are chronically sick or disabled, most items at are available free of VAT if you are buying them for personal and domestic use and they are relevant to your condition.

To claim VAT relief, the individual or individuals living at the delivery address provided, must have a relevant disability.

This gives scope for relief to be claimed even if you are buying on behalf of someone entitled to exemption.

If you are in any doubt as to your status, please check with your local Customs and Excise VAT office who will be able to confirm your eligibility or visit this Government website:

VAT relief for UK charities

In a lot of circumstances, UK charities will not be required to pay VAT. Should your purchase be made on behalf of charity registered in the UK use this Charities VAT Exemption Claim Form available here.

All relevant information is available on the government website:

If you have questions about any part of this topic, feel free to contact us and we will be happy to help.

Our email is:
Contact telephone number: 01258 839 122